How you delete your account depends on your role in your household. If you set up the household and manage the subscription, follow the steps for household admins. If you joined someone else's household through an invite, follow the steps for household members.
Table of Contents
Household admins
If you have an active paid subscription, you'll need to cancel your subscription first. Once it's cancelled, you can delete your account.
Please note: Cancelling your subscription does not delete your account.
- Go to Settings and select Security.
- Select Delete Account. This action is irreversible.
If you subscribed through the Apple App Store or Google Play Store, you must cancel your subscription there. Uninstalling the app will not cancel it. Learn how to cancel an app store subscription.
Household members
Members don't need to cancel a subscription, since the household admin manages billing. To leave the household and delete your account:
- Go to Settings and select Members.
- Under the Household Members section select Edit on your account.
- Select Remove and follow the prompt to remove yourself from the household and delete your account.
When you leave a household, any accounts you added under your login are removed from the household as well.
What happens to your data
Deleting your account is permanent. You won't be able to reopen or restore it, and you'll lose access to your account connections, transactions, and balances. We recommend downloading your transaction and account history first.
Closing your account isn't the same as erasing all of your information. We may keep some information after your account is closed, as described in the Data Retention section of our Privacy Policy.
If you'd also like us to delete the personal information we hold about you, that's a separate request. Email support@monarch.com, and we'll delete or de-identify what we hold, with some exceptions the law allows, like records we need to keep for security, fraud prevention, tax, or legal reasons.